The Effect of Using Information Media to Improve Quality of Health Service Facilities

  • Rahmi Septia Sari Department of Medical Record, Apikes Iris, Padang, West Sumatera, Indonesia
Keywords: Health care, Health facilities, Information media

Abstract

Health facilities are very important services for the community. Health services are the backbone of health facilities in Indonesia. Health facilities can be owned by the government, local government, or private. Health workers consist of various professions such as doctors, midwives, nurses, pharmacists, nutritionists, medical recorders, health management personnel, and non-health workers. Patients who come to health facilities also have various types of diseases ranging from infectious diseases to degenerative diseases. Therefore, here I am trying to arrange the flow and procedure for patient registration. One of the criteria for assessing accreditation at a health facility is the availability of information about the flow of service registration procedures when patients register at the registration counter. The clarity of the information received by the patient will give a feeling of satisfaction to the patient. The first impression at the registration counter will shape the patient’s perception of the overall service at the health facility. The purpose of this activity is to provide information media for patient education when registering about service flow and procedures at the registration counter. The method used is observation to health service facilities, identification, and analysis of information media needs, planning information media, media trials, socialization, and evaluation. The results obtained were the availability of information media in the form of banners regarding the flow of service procedures in health facilities. Health facilities are very important services for the community. Health services are the backbone of health facilities in Indonesia. Health facilities can be owned by the government, local government, or private. Health workers consist of various professions such as doctors, midwives, nurses, pharmacists, nutritionists, medical recorders, health management personnel, and non-health workers. Patients who come to health facilities also have various types of diseases ranging from infectious diseases to degenerative diseases. Therefore, here I am trying to arrange the flow and procedure for patient registration. One of the criteria for assessing accreditation at a health facility is the availability of information about the flow of service registration procedures when patients register at the registration counter. The clarity of the information received by the patient will give the patient a sense of satisfaction. The first impression at the registration counter will shape the patient’s perception of the overall service at the health facility. The purpose of this activity is to provide information media for patient education when registering about service flow and procedures at the registration counter. The method used is observation to health service facilities, identification, and analysis of information media needs, planning information media, media trials, socialization, and evaluation. The results obtained were the availability of information media in the form of banners regarding the flow of service procedures in health facilities.

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Published
2020-11-13
How to Cite
Sari, R. S. (2020). The Effect of Using Information Media to Improve Quality of Health Service Facilities. Asian Pacific Journal of Health Sciences, 7(4), 77-79. Retrieved from http://apjhs.com/index.php/apjhs/article/view/1121