Evaluation of work stress in health care receptionists: A cross sectional study

Abstract

Back ground: Receptionists’ work is complex, demanding and intense, involving a high level of commitment to patients, colleagues, and the practice. Aims and objectives: This study was aimed at an evaluation of stress levels in female health care receptionists to facilitate development of effective strategies of stress management in the hospitals. Materials and Methods: In this cross-sectional study, a total of 30 female receptionists working in
various departments of our hospital. Perceived stress scale was used to analyze stress levels. Results: Stress scores were high in married women when compared with unmarried. However, it was not statistically significant. Higher stress scores were observed in age group 28-50 years. However, it was not statistically significant. Work experience and annual income does not affect the stress scores as we have observed similar stress scores in all work experience groups and annual income groups. Stress scores were higher in participants who qualified matriculation to plus two. However, it was not statistically significant. Conclusion: We conclude that moderate stress levels were observed in female receptionists. We recommend that conducting stress survey every year to understand stress levels of reception staff and to implement effective stress management methods.